AI agents that handle end-to-end PO intake, SKU matching, pricing validation, and order entry for wholesale distributors. Live in 14 days. We layer on top of your ERP, not inside it.
Hold at 4% or less
This discount would give away $2,340 unnecessarily. Riverside accepts most quotes without negotiation.
Order desk buried in manual re-keying. Hire-to-scale loop. Two leaks, one system.
15-20 min per order, 100-200x/day. 4+ people full-time.
Customers use their part numbers. Half the day is cross-referencing.
Price discrepancies, availability questions, "let me get back to you."
Wrong picks, credit memos, re-ships. 5-8% error rate at $50-$200 each.
We plug into your existing ERP and handle the entire cycle. Sage, NetSuite, SAP B1, Epicor. No new software. No rip-and-replace.
The core automation. Where most distributors start.
Email, EDI, portal, fax-to-email, or phone call. Any format: PDF, spreadsheet, EDI 850s, even voice. Phone orders are transcribed live, line items extracted, and the order created before the call ends.
Every line item gets extracted: SKU, quantity, unit of measure, requested ship date. Messy, handwritten, or weird formats? Handled.
Maps customer part numbers, aliases, UPCs, and manufacturer numbers to your internal SKUs. New alias? Flagged once, learned permanently.
Every line checked against contract, volume, promo, and matrix pricing. Mismatches flagged with full context. Never silently processed.
Real-time inventory check before the order hits your warehouse. Backorders flagged, substitutes suggested, split shipments recommended.
Validated order created in your ERP automatically. Same system, same fields, same workflow. Nothing changes downstream.
Automatic confirmation to the customer: pricing, availability, ship date. Minutes, not hours.
Unresolvable items routed to the right person with full context. Specific flags with recommended actions, not generic alerts.
The system joins your rep's call as a silent listener. It transcribes the conversation in real time, extracts every line item (SKU, quantity, pricing) and creates the order automatically. Your rep hangs up the phone and the sales order is already waiting for approval.
No note-taking. No post-call data entry. No "let me key that in and call you back."
"I need 200 units of the 3/4-inch copper fittings, and 50 of the ball valves, the ones we got last time."
"Got it. Same ship-to as last order?"
"Yeah, warehouse on 5th Street."
Emails, PDFs, spreadsheets, EDI, faxes, phone calls, photos of handwritten POs. The system reads what your customers actually send. No setup templates. No field mapping.
Every correction your team makes trains the system instantly. New customer alias? Learned. Pricing exception approved? Remembered. Most teams hit 95%+ automation within 4 weeks.
"The same copper fittings we got last time" maps to the right SKU, the right quantity, the right price. Context, not just keywords.
We watch how orders actually flow, not how the process doc says they should. We map the real workflow and spot the biggest time sinks.
Configure for your ERP, pricing structures, part number mappings, exception rules. We layer on top of what you already run.
System runs alongside your team. Every order processed by both. You compare results. Nothing goes autonomous until you say so.
System takes over. We monitor daily, improve monthly. Your team shifts to exceptions only. Weekly reports on hours saved.
Someone opens it, reads it, starts keying
Picked up, parsed, processing in seconds
Rep takes notes, keys it in after the call
Transcribed and entered during the call
Manual lookup in a spreadsheet or memory
Auto-mapped, new aliases learned
"Let me check the contract..."
Auto-validated. Mismatches flagged instantly
Discovered at pick stage. Too late
Checked before order creation
15-20 min manual keying per order
Created automatically in under 2 min
"I'll get back to you" (hours/next day)
Auto-sent within minutes
5-8%, caught downstream
Under 1%, caught before warehouse
80% data entry, 20% service
15% exceptions, 85% real work
Manual invoice generation from shipped orders
Auto-generated, matched, and sent
AR team calling and emailing manually
Automated follow-up, payments auto-applied
Post a job listing, wait 3 months
System handles it. No new hire.
We don't build automation for "businesses." We automate order processing for wholesale distributors. That's all we do.
Wire, conduit, fittings, panels, lighting
Pipe, valves, compressors, refrigerant, fixtures
Fasteners, bearings, safety, abrasives, tools
Dry goods, frozen, dairy, packaging, disposables
Lumber, drywall, roofing, insulation, concrete
Cleaning, paper, liners, dispensers, PPE
OEM, aftermarket, fluids, filters, accessories
Medical supplies, pool/spa, ag, pet, safety
"My team isn't doing data entry anymore. They're actually talking to customers. And when our volume spiked in Q4, I didn't have to scramble to hire temps."
"The 5 people we moved into account management generated more revenue in their first quarter than we saved on payroll."
"I spent last quarter selling. Revenue is up 18%. That doesn't happen if I'm sitting at a desk copying line items into QuickBooks."
Replaces the mechanical work of 3-6 people for a fraction of one salary. Doesn't call in sick, doesn't need training, doesn't quit after 8 months.
Order Processing
$2,500/month
Full Order-to-Cash
$5,000/month
Everything in Core, plus:
The guarantee: 30+ hours/week saved or you don't pay.
30-minute call. We map your current order flow, show you what gets automated, and quote a 14-day go-live. No commitment.